FAQs
You've got questions, We've got answers.
What kind of businesses do you specialize in?
How do I know my brand is a good fit?
We specialize in photo & video for creative people and their Colorado businesses. Is that you? We've worked with brand designers, clothing companies, countless short term rentals, tree specialists, financial experts, boutiques, florists, jewelry designers, real estate agents, and more.
Don't live in Colorado? Let us send you our travel availability & options.
Are you LGBTQ+ friendly?
You bet we are!
What are the payment terms?
For single sessions/projects, we require a 30% nonrefundable retainer of the package total to secure your project and begin locking in production details. The remaining balance is due in full before the session date. Monthly memberships require a 10% retainer. The remaining balance is split across the number of sessions you've booked, with each month's balance due by that session date.
Do you offer short term rental video and photos?
Yes! We do this often and we LOVE it. Our STR services include image galleries for your booking platforms & socials, as well as options video walk-throughs and aerial flyovers and imagery. Here's an example. Here's another. We're glad to send you even more home galleries if you'd like to see them.
How will I receive my gallery and/or film?
You will receive your film via digital download via Dropbox and an online embed link via Vimeo. Your image gallery will be available via an online gallery. You can download your gallery in its entirety and use per the usage terms in our contract.
Speaking of that - how can I use my photos & videos?
You'll receive both high resolution & web-sized images, free of any watermarks and ready for your use on your own website, socials, newsletters, etc. Video is similar - ready for you to use to promote your business. It's not required that you tag us (@exploreyourbrand on both IG & FB) whenever you share on your social, but we sure do appreciate it.
If your space or face has been requested to be featured on any large accounts or platforms, we do ask that you share our tag/link with the requirement that we are credited & get us connected directly with your contact to discuss their requested usage. Your contract usage terms cover your own use, but outside companies' usage is not covered the same and may require separate terms.
When will I get my completed brand film or photos?
Photo gallery delivery dates range from 4-6 weeks, depending on the scope of your project.
In most cases, you can expect to receive your finished film in 3-5 months from the final filming session. Your project may include receiving drafts; your contract terms will outline those expectations. We take great care to carefully curate your final film - which does take time. If we expect the time of completion to stretch beyond the contracted time, we will be in contact with an updated timeline. Social media cuts can be expected within 3-4 weeks.
Pricing. Let's talk about what that looks like.
Our brand storytelling collections can be found here. Prices vary depending on your exact needs, but these can give you a good base. We also offer fully customized options if you don't see something that fits!
Do you travel?
Absolutely! We have all-inclusive travel rates available for the continental US and international locations.
How many photographers/videographers will be attending my brand session?
Depends on what you book! Shanna is our lead photographer & Dave is our lead videographer.
Can we choose the music for our film?
There are several copyright and licensing laws regarding the music used in completed films. Love something popular from the radio? Unfortunately, we likely can't use it. No worries, though - Dave is a lifelong musician and has a great knack for choosing music we can license and therefore legally use in your film. You can watch any of our work to get a feel for the vibes we tend to stick to. We promise you won't be disappointed.
Do you have backdrops for my headshots?
Short answer: nope.
Longer, but still short answer: We take a more natural, lifestyle approach to headshots. We'll work directly with you to discuss your vision & goals for your brand, and from there we are happy to recommend locations that will help tell your story.
Maybe it's a local coffee shop, or your favorite nearby hiking trail, or your at home office. We can also discuss booking a local styled STR (short term rental) for an hourly rate.
when work & play are the same,
it's a pretty good deal.
Your brand is unique. How you share your story should be, too.
connect with us
@exploreyourstory
Summit County, Colorado based
Videography + Photography for Elopements + Weddings
Contact Us
hello@basecampvisual.co