Brands + Business FAQs | Basecamp Visual

brand photo & video FAQ

What do you specialize in? How do I know my brand is a good fit?

We specialize in photo & video for creative people and their Colorado businesses. Is that you? We’ve worked with brand designers, clothing companies, countless short term rentals, tree specialists, financial experts, boutiques, florists, jewelry designers, real estate agents, and more.

Don’t live in Colorado? We can talk about options. 🙂

Are you LGBTQ friendly?

You bet we are!

How does payment work?

For single sessions/projects, we require a 30% nonrefundable retainer of the package total to secure your project and begin locking in production details. The remaining balance is due in full before the session date. Monthly memberships require a 10% retainer. The remaining balance is split across the number of sessions you’ve booked, with each month’s balance due by that session date.

What does the turn around time look like for a typical brand film and gallery?

In most cases, you can expect to receive your finished film in 3-5 months from the final filming session. Your project may include receiving drafts; your contract terms will outline those expectations. We take great care to carefully curate your final film – which does take time. If we expect the time of completion to stretch beyond the contracted time, we will be in contact with an updated timeline. Social media cuts can be expected within 3-4 weeks. Exact gallery delivery dates range from 4-6 weeks, depending on the scope of your project.

Pricing. Let’s talk about what that looks like.

Our brand storytelling collections can be found here. Prices vary depending on your exact needs, but these can give you a good base. We also offer fully customized options if you don’t see something that fits!

We really want the RAW footage from our project, too. How can we get it?

We offer RAW video footage as an add-on option to any of our packages for an additional fee. We do not offer RAW images.

Do you travel?

Absolutely! We have all-inclusive travel rates available for the continental US and international locations.

Do you offer short term rental video and photos?

Yes! We do a lot this and we LOVE it. This includes video walk-throughs and aerial flyovers and imagery. Here’s an example. Here’s another.

How many photographers/videographers will be attending my brand session?

Depends on what you book! Shanna will be your lead photographer & Dave is your lead videographer.

How will my film and/or final gallery be delivered?

You will receive your film via digital download via Dropbox and an online embed link via Vimeo. Your image gallery will be available via an online gallery. You can download your gallery in its entirety and use per the usage terms in our contract.

Speaking of that – how can I use my photos & videos?

You’ll receive both high resolution & web-sized images, free of any watermarks and ready for your use on your own website, socials, newsletters, etc. Video is similar – ready for you to use to promote your business. It’s not required that you tag us (@exploreyourbrand on both IG & FB) whenever you share on your social, but we sure do appreciate it. If your space or face has been requested to be featured on any large accounts or platforms, we do ask that you share our tag/link with the requirement that we are credited & get us connected directly with your contact. Your contract usage terms cover your own use, but outside companies’ usage is not covered the same and may require separate terms.

Can we choose the music for our film?

There are several copyright and licensing laws regarding the music used in completed films. Love something popular from the radio? Unfortunately, we likely can’t use it. No worries, though – Dave is a lifelong musician and has a great knack for choosing music we can license and therefore legally use in your film. You can watch any of our work to get a feel for the vibes we tend to stick to. We promise you won’t be disappointed.

See something you love? Ready to get started? Circle back to our email chain & we’ll get the ball rolling to lock in your date!
Please take note: the pricing listed here is current & subject to change. No listed rates are secured until the completion of booking, which includes a signed contract & paid retainer.


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